Why Genuine Parts Matter in Regulated Gaming
Gaming environments operate under Liquor & Gaming compliance requirements. We work closely with major manufacturers and service partners to support reliable operations and protect venue compliance.
We are increasingly seeing touch failures—including no touch, intermittent touch, or the EGM not recognising touch—linked to non-OEM (copied) parts. These parts may not meet jurisdictional standards or required technical specifications, creating operational and compliance risks.
Genuine TOVIS Identification
Genuine TOVIS products and parts are traceable via a unique sequential serial number and/or QR code. This identification supports verification of:
- Product code
- Serial number
- Firmware version